What’s your return policy?
Due to the nature of our suppliers return authorization policy, returns any of our products will be honored as long as the merchandise is in the original packaging and there are no signs of attempted soldering or found short circuits boards due to incorrect installation or voltage blowouts. All returns are subject to approval based on this criteria.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer any questions that may arise. We would first ask that the priority method of contact be email, either at our contact us page or at [email protected]
Are separate transmitters and receivers needed if i choose to build more than one racer?
No! each of our transmitters use a common protocol called AFHDS and each of our transmitters allow up to 20 aircraft to be used by a single controller. A separate receiver is needed for each aircraft (usually around $10-15 dollars), but the transmitter will allow up 20 aircraft models that can be a mixture of Gliders, Helicopters, drones or Airplanes. Since the transmitter is a major purchase with these types of hobbies, the ability to reuse them up to 20 models will keep future build costs down.
Do you include a battery with your racer kits?
Due to the nature of rechargeable batteries, we do not include them within our kits. There are many online sources which offer them any where from $15.00 to $20.00. If you need help or a suggestion as to where to purchase, please contact us.